Accessibility

The Government IT Centre (CTIE) is committed to making its website accessible, in accordance with the Law of 28 May 2019 on the accessibility of the websites and mobile applications of public sector bodies. This accessibility statement applies to https://api.public.lu.

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, including people living with disabilities (e.g. visual, hearing, physical, cognitive disabilities) and/or using assistive software or specialised equipment.

Compliance status

This website is fully compliant with the EN 301 549 (Pdf) standard and the RAWeb v1.1 framework (Référentiel d’évaluation de l’accessibilité web), which implements that standard.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Content that falls outside the scope of the Law of 28 May 2019

Downloadable documents provided by third-party administrations are not under our control.

Preparation of this accessibility statement

This statement was prepared on 8 June 2026. The declarations made in this statement are accurate and based on an actual evaluation of this website's compliance with the requirements of RAWeb 1.1. This evaluation was carried out by a third party – in this case, Idéance.

Control process

Websites created in compliance with the Renow framework are developed within a generic and centralised context and architecture, following project management processes and complying with the Renow checklist. To ensure neutrality, we regularly call upon 'accessibility' experts to check the compliance of the websites and any new features.

Each website is assessed in several stages:

1. When content structure is designed.
2. When graphic and functional mock-ups are produced.
3. Just before content is put online.

Once the website is online, checks are performed as follows:

• whenever new content is created, the author checks access to all of the content before it is published;
• each new feature of the website is assessed before it is published.

During assessment, the website is tested with the main screen readers, on tablets, mobiles and PCs. It is also tested with different web browsers (compatibility up to 2 versions below the current version).

Staff skills

The work procedures incorporate the application of Internet guidelines at the different stages of website production (creation, management, development).

Our employees have the knowledge and skills required to correctly apply the Internet guidelines.

Feedback and contact information

If you notice an accessibility issue, please send an email describing the issue, and the page on which it occurs, to accessibilite@api.public.lu. We undertake to respond by email within one month at the latest. Within reasonable limits, priority will be given to correcting the accessibility issue online. Should this not be possible, you will be provided with the information you requested in an accessible format of your choice:

• in writing in a document or email;
• orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the option of informing the Information and Press Service – the body responsible for supervising accessibility – by filling out its online complaint form, or the Ombudsman (i.e. the mediator of the Grand Duchy of Luxembourg).

This statement is based on the template provided in Implementing Decision (EU) 2018/1523. This template belongs to the European Union and is published under a Creative Commons Attribution 4.0 International licence.